∞ TurboScribe

Privacy Policy

Last updated: February 2025

1. Introduction

TurboScribe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our audio and video transcription service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Name (optional)
  • Profile picture (if using Google Sign-In)

2.2 Content You Upload

We process the audio and video files you upload to provide transcription services. Your files are temporarily stored for processing and are deleted after transcription is complete.

2.3 Usage Data

We automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and features used
  • Time and date of visits

3. How We Use Your Information

We use your information to:

  • Provide and improve our transcription services
  • Process your transactions and manage your subscription
  • Send you service-related communications
  • Respond to your inquiries and support requests
  • Analyze usage patterns to improve our Service
  • Protect against fraud and abuse

4. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure cloud storage with access controls
  • Regular security audits and updates

Uploaded files are processed and stored temporarily. Transcriptions are stored until you delete them or close your account.

5. Third-Party Services

We use the following third-party services:

  • OpenAI/AssemblyAI: For audio transcription processing
  • Cloudflare R2: For secure file storage
  • Paddle/Creem: For payment processing
  • Google: For authentication (Google Sign-In)

These services have their own privacy policies governing how they handle your data.

6. Data Retention

We retain your data for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us.

Uploaded audio/video files are automatically deleted after processing. Transcriptions are retained until you manually delete them.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your transcriptions
  • Opt-out of marketing communications

8. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use tracking cookies for advertising purposes.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@turboscribe.app