Refund Policy
Last updated: February 2025
Overview
TurboScribe is operated by Lu HaiHui. At TurboScribe, we want you to be completely satisfied with our transcription service. This Refund Policy outlines when and how you can request a refund.
Free Trial
We offer free transcriptions daily so you can try our service before subscribing. We encourage you to use the free tier to ensure our service meets your needs before upgrading.
14-Day Money-Back Guarantee
We offer a full refund within 14 days of purchase, no questions asked. If you are not satisfied with our service for any reason, simply contact us within 14 days and we will provide a complete refund.
This 14-day money-back guarantee applies to all subscription purchases.
How to Request a Refund
To request a refund:
- Email us at support@turboscribe.app
- Include your account email address
- Include the date of purchase
We aim to process all refund requests within 5-7 business days. Refunds will be issued to the original payment method.
Cancellation
You can cancel your subscription at any time from your account settings. After cancellation:
- You will retain access to paid features until the end of your billing period
- Your account will revert to the free plan after the period ends
- Your transcriptions and data will be preserved
Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: support@turboscribe.app